1. Scope

This policy applies to FundyBee workspace subscriptions, additional seats and one-off KA210 and KA220 proposal activations purchased from Innovation Bee P.C.. It adds to the statutory rights described below and the Terms of Service. It does not reduce any remedy that cannot lawfully be excluded.

Current base activation prices are €50 for one KA210 and €75 for one KA220 before applicable tax and pack discounts. The price and tax accepted at checkout control the actual order.

2. Subscription cancellation

A monthly or annual workspace subscription and paid seats renew until cancelled. You can cancel from the available billing controls or by contacting support. Cancellation stops the next renewal and normally takes effect at the end of the already-paid billing period. You keep paid access until then.

We do not automatically issue a partial refund for an unused part of a billing period, except where required by consumer law, the Service is materially non-conforming, we end the paid Service early, or we agree that a billing/technical error justifies it. Removing a team member changes future seat billing. A seat change may create a prorated charge or credit calculated by Stripe and reflected in billing or the next invoice; contact us before a membership change if you need an estimate.

3. Proposal pass-line guarantee

Our commercial pass-line guarantee applies to the one-off activation fee for an activated proposal. If a completed final FundyBee review still scores below 60/100 for KA210 or 70/100 for KA220after the Customer has worked through the review’s prioritised fixes, we will refund the activation fee for that proposal. The workspace subscription and seat charges are separate and are not refunded under this guarantee.

To use the guarantee:

1. run the final review on the current, substantially complete proposal;
2. address the listed blocking and prioritised fixes in good faith, or explain why a fix does not apply;
3. run the final review again and retain the qualifying result below the relevant threshold; and
4. contact us within 14 days of that qualifying final review with the workspace, proposal and review details.

We may ask for access to the relevant review record and proposal state solely to verify the claim. If a system fault made the score unreliable, we may first correct the fault and rerun the review. A qualifying claim results in a monetary refund of the activation fee; it is not limited to a replacement credit. One activation fee can be refunded only once.

4. Technical faults and duplicate charges

Contact us if you were charged more than authorised, charged twice, or a confirmed fault on our side consumed an activation without making the paid proposal features available. We will investigate transaction and service records. Depending on the issue and your rights, we will restore access, replace the activation, repair the service, reduce the price or refund the affected amount.

5. What the commercial guarantee does not cover

The pass-line guarantee is not a promise that:

• an application will be eligible, accepted, awarded a particular score or funded;
• AI output will require no human editing or fact checking;
• a review based on missing, inaccurate or contradictory Customer Content will pass;
• a draft will comply with a call or form that FundyBee does not expressly support.

A National Agency’s rejection or score does not itself trigger the guarantee. Funding decisions use information, judgement and competition outside FundyBee. These exclusions apply only to our additional commercial promise and do not exclude a statutory remedy for a non-conforming digital service.

6. Consumer withdrawal and conformity rights

If you contract as an EEA consumer, you generally have 14 days from a distance-contract date to withdraw without giving a reason. Send an unambiguous statement before the period expires. The quickest route is our online withdrawal function, which records the contents, date and time of your request and sends an immediate durable receipt containing those details. You may use the model form below or another clear statement instead; neither is mandatory.

If you expressly asked us to begin supplying a service during the withdrawal period, the law may permit a proportionate charge for service supplied before withdrawal. A right for supplied digital content is lost only where the legally required express prior consent, acknowledgement and confirmation were obtained. Accepting the general Terms alone is not treated as that waiver.

EU and national law can also require a digital service to match its description, function, continuity, security, support and reasonable expectations. Mandatory remedies can include bringing it into conformity, a proportionate price reduction or termination/refund. Nothing in this policy limits those rights.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract:

• To: Innovation Bee P.C., Palaeokastro 0, 50300 Voio, Kozani, Greece; info@innovationbee.gr
• I/We hereby give notice that I/We withdraw from my/our contract for the following FundyBee service or order: [service/order and order reference]
• Ordered on / contract concluded on: [date]
• Name of consumer(s): [name]
• Address of consumer(s): [address]
• Signature of consumer(s), only if this form is sent on paper: [signature]
• Date: [date]

7. How to request a remedy

For a statutory withdrawal, use the online withdrawal function to receive an immediate durable contents/date/time receipt, or email an unambiguous statement to info@innovationbee.gr. For another remedy, email that address or use the support page. Include the account email, workspace, order/payment reference, purchase date, affected proposal and the remedy requested. For the pass-line guarantee, include the qualifying final-review date. Do not send card details or passwords.

We will acknowledge and assess the request without undue delay. We may request information reasonably necessary to verify identity, authority, payment and eligibility. Complaints about a refused request can be escalated through the dispute process in the Terms.

8. Approved refunds

Following a valid consumer withdrawal, or a statutory price reduction or termination for non-conformity, we reimburse amounts due without undue delay and no later than 14 days after receiving the applicable notice. We use the same payment method as the original transaction unless you expressly agree otherwise, and do not charge a refund fee. Other approved refunds are also initiated promptly through Stripe; the bank or card network controls when an initiated refund appears. Taxes are adjusted consistently with the refunded transaction. Cancellation or a refund does not automatically delete account data—see the Privacy Notice for data rights and retention.